Frequently Asked Questions
Forest Glen offers thoughtfully designed one- and two-bedroom apartment homes featuring spacious living areas, gourmet kitchens, and private patios or balconies that make it easy to feel at home. Whether you're enjoying a sunny afternoon by the resort-style pool, working out in the fitness center, or gathering with neighbors in the outdoor spaces, there's something for every lifestyle. Conveniently located in Austell, you're close to shopping, dining, parks, and major Atlanta commuter routes.
Homes do not include private yards; however, each home comes with a private patio or balcony.
We offer agent-guided tours (Monday to Saturday). Schedule your tour online at your convenience or give us a call.
Applying is easy! Start by visiting our Floor Plans page and selecting a layout you love. Then, choose an available apartment home to apply online or in person through the leasing office. Our team is here to guide you through each step and ensure a smooth application process.
Applicants must provide 2 months pay stubs, offer letters, tax statements, or bank statements as proof of income. All income documents must be uploaded as PDFs within the application. Everyone 18 years or older is required to complete an application and upload a valid government-issued ID.
Applicants must demonstrate a gross monthly income of at least 2.5 times the rent.
No. Subleasing is not permitted.
Yes. Renter’s insurance is required.
Residents will receive a renewal notice 90-days in advance. Residents can access the resident portal to review renewal options, make their selection, and sign lease documents electronically.
Yes. Our community offers affordable housing options through a bond program. Please note that only select units participate in this program and are subject to income qualifications. We encourage you to contact our leasing office for more information and to confirm eligibility requirements.
Yes. Application and administrative fees apply per adult applicant and home. We also offer security deposit alternative options for qualifying applicants. Move-in charges are prorated based on the move-in date.
Our leasing team is available to help make the move-in process as smooth as possible. We can provide guidance on setting up utilities, renter's insurance, and other move-in requirements, and we are always happy to answer any questions.
To break your lease, we require a 60-day notice and a lease-break fee that is equal to 1 month of rent.
Residents are required to provide a 60-day written notice before moving out.
Residents planning to move out must provide 60 days' written notice and a forwarding address before move-out. Residents are responsible for removing all personal belongings, cleaning the apartment, transferring or disconnecting utilities as required, and returning all keys and fobs to the leasing office.
Security deposit refunds are typically processed and mailed within 30 days after move-out, in accordance with state regulations and the terms of the lease agreement.
This property requires enrollment in the LeaseLock waiver program at lease signing in place of a traditional security deposit.
Water, sewer, and trash are billed separately, though charges appear on your rent ledger each month. Electric, cable, and internet are set up and paid directly through your chosen providers.
Residents are welcome to choose their preferred internet service provider. Options include providers such as AT&T and Xfinity.
All rent is paid online through the BILT Rewards portal. You can make one-time payments or set up recurring payments for your convenience with your debit/credit card or checking account. We also offer flexible payment options through FLEX, allowing eligible residents to split rent payments into smaller installments. Residents must apply directly through FLEX, and participation is subject to FLEX approval.
Yes. Community fees include valet trash, pest control, trash service, and renter's insurance.
Complimentary parking is available for residents. Spaces are not assigned and are offered on a first-come, first-served basis.
No, there is no parking fee. Resident and guest parking are available at no additional cost.
No, there are no restrictions on overnight guests.
No. We do not offer EV charging stations on-site at this time.
Yes. We are a pet friendly community. In order to get more details on our pet policies, please visit: https://www.forestglenapartment.com/amenities
Yes. We require a one-time pet fee and a monthly pet fee per pet. For additional details on our pet policy, please contact the leasing office.
Breed and weight restrictions apply. For additional details on our pet policy, please contact our office.
Our community features a dedicated dog park where pets can run, play, and socialize. We also offer plenty of green space and walking areas throughout the property, providing a welcoming environment for both residents and pets.
Our community offers a thoughtfully curated selection of amenities designed to elevate your everyday living experience. Enjoy features such as: a spacious swimming pool, grilling area and dog park. For a full list of community amenities, please visit: https://www.forestglenapartments.com/amenities
Each unit includes full size kitchen set with refrigerator, electrical range, dishwasher, and central air conditioning. A few selected homes come with built-in microwave, in-unit washer and dryer, and private patio or balcony.
Our apartment homes feature an in-unit washer and dryer. We provide an on-site laundry lounge.
No, bike storage is not available on site.
Yes. All homes are fully-wired for immediate Wi-Fi service activation.
For your convenience, packages may be delivered directly to your home, our Amazon locker, or a delivery location of your choosing. Please note that the leasing office is unable to accept or store packages on behalf of residents.
Yes. Explore the community and floor plans through our Virtual Tour page: https://www.forestglenapartment.com/virtualtour
No. Furnished homes are not available.
Our community is conveniently located near shopping centers, grocery stores, restaurants, schools, parks, and major highways, making it easy for residents to access everyday necessities, entertainment, and local attractions. For additional local highlights, please visit: https://www.forestglenapartments/mapsanddirections
The community is conveniently located near shopping centers, hospitals, gas stations, department stores, malls, restaurants, the police station, car dealerships, and major retailers such as Walmart, Kroger, Target, and Publix. For additional local highlights, please visit: https://www.forestglenapartments.com/mapsanddirections
Forest Glen is located within the Cobb County School District
Several events are already planned, including a yoga and a community back-to-school giveaway.
Yes. Quiet hours are observed daily from 10 pm to 6 am.
During business hours, noise concerns can be reported to the leasing office by phone or email. After hours, reports can be directed to our courtesy patrol service.
Forest Glen is a non-smoking community
Maintenance requests can be submitted online through the resident portal. To report maintenance emergencies, call the leasing office. 24-hour emergency maintenance is on-call to assist you.
Emergency issues—such as flooding, loss of AC in extreme heat, electrical hazards, or anything affecting safety—are handled immediately, 24/7. Urgent but non-emergency concerns (like appliances not working properly) are prioritized as soon as a technician is available. Standard work orders are typically addressed within 24–48 hours, depending on the order in which requests are received.
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Our team is always ready to answer your questions.